At Diamondz.com, we strive to provide you with an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returns and refunds. Please read this policy carefully.

1. Returns:

a. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, certificates, and any other documents provided at the time of purchase. Items that show signs of wear, damage, or alteration may not be eligible for return.

b. Time Frame: You have [X] days from the date of receipt to initiate a return. After this period, we may not be able to process your return.

c. Return Process: To initiate a return, please contact our customer support team at [[email protected]] to receive instructions. Provide your order number, the reason for the return, and any relevant details. Once your return is approved, you will receive further instructions on shipping the item back to us.

d. Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refunds:

a. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the item is approved for a refund, we will initiate the refund process.

b. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please allow [X] business days for the refund to reflect in your account.

c. Non-Refundable Items: Certain items, such as custom-made or engraved pieces, may be non-refundable. Please check the product description or contact our customer support team for information on specific items.

3. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will provide instructions on returning the item, and a replacement or refund will be processed upon inspection.

5. Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, Please contact us on [email protected]